Privacy Policy

This Privacy Policy describes how we collect, use, and protect your personal information when you use our services, including our website, donation platform, and SMS notification system.

Personal Information

We collect information you provide directly to us, including:

• Name, email address, phone number, and mailing address
• Payment and billing information
• Event registration and attendance data
• Communication preferences
• Dietary restrictions and accessibility needs for events

Automatically Collected Information

We automatically collect certain information when you use our services:

• Device information and IP address
• Browser type and operating system
• Pages visited and actions taken
• Referring website and search terms

SMS Opt-In and Consent

When you opt in to receive SMS notifications, you explicitly consent to receive text messages from us at the phone number you provide. Your consent is completely voluntary, and you may opt out at any time.

SMS Data Collection

When you opt in to SMS notifications, we collect:

• Your mobile phone number
• Email address (optional, for account linking)
• Opt-in timestamp and method
• Message delivery status and timestamps
• Opt-out requests and timestamps

How We Use SMS Data

We use your phone number and SMS data to:

• Send event reminders and updates
• Provide donation confirmations
• Share campaign progress and impact updates
• Send important organizational announcements
• Process your opt-out requests
• Maintain communication logs for compliance

Message Frequency

You can expect to receive 2-8 SMS messages per month. Message frequency may vary based on event schedules, campaigns, and organizational needs.

SMS Data Sharing

We DO NOT sell, rent, or share your phone number with third parties for marketing purposes.

We share SMS data only with:

• SMS Service Provider (Plivo): To deliver text messages to you
• Mobile Carriers: To transmit messages to your device
• Legal Authorities: When required by law or to protect our rights

SMS Data Retention

We retain your SMS opt-in status and phone number for as long as you remain opted in, plus 1 year after opt-out to honor your unsubscribe request. Message logs are retained for 2 years for compliance purposes.

Your SMS Rights

You have the right to:

• Opt Out: Reply STOP to any message or use our opt-out form
• Access Your Data: Request a copy of your SMS communication history
• Delete Your Data: Request deletion of your phone number and SMS logs
• Opt Back In: Re-subscribe at any time through our opt-in form

SMS Compliance

Our SMS program complies with the Telephone Consumer Protection Act (TCPA), CTIA Messaging Principles, and carrier guidelines. We maintain opt-in records and honor opt-out requests immediately.

We use the information we collect to:

• Process donations and event registrations
• Send receipts, confirmations, and thank you messages
• Communicate about events, campaigns, and organizational updates
• Personalize your experience and improve our services
• Comply with legal and regulatory requirements
• Analyze usage patterns and improve our platform

We do not sell your personal information. We may share your data with:

• Service Providers: Payment processors, email/SMS providers, and hosting services
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger or acquisition
• With Your Consent: When you explicitly authorize sharing

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• Encryption of data in transit and at rest
• Secure payment processing through PCI-compliant providers
• Regular security audits and updates
• Access controls and authentication
• Employee training on data protection

You have the right to:

• Access: Request a copy of your personal information
• Correct: Update or correct inaccurate information
• Delete: Request deletion of your personal information
• Opt Out: Unsubscribe from email and SMS communications
• Object: Object to certain processing of your data
• Data Portability: Request transfer of your data to another service

To exercise these rights, please contact us at privacy@example.com or use the opt-out mechanisms provided in our communications.

We use cookies and similar technologies to enhance your experience, analyze usage, and improve our services. You can control cookie preferences through your browser settings.

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.